Who should I contact to ask about messages I am receiving?

If you are enrolled in Sara Alert by your state or local health department:

Find contact information for your state or local health department by visiting: https://www.naccho.org/membership/lhd-directory.

If you traveled to a location that requests travelers enroll in Sara Alert, please contact the state or local health department in the location you traveled.

Find contact information for the state or local health department you visited by going to: https://www.naccho.org/membership/lhd-directory.

If you were enrolled by the Puerto Rico Department of Health, please contact the Puerto Rico Travelers Call Center at 1-939-645-9784.

Why Can't the Sara Alert team answer my questions about monitoring?

For data privacy reasons, the Sara Alert team does not have access to information about individuals enrolled in Sara Alert or insight into why you may be receiving messages from the system. Only the jurisdiction that enrolled you can answer those questions. The Sara Alert team does not enroll anyone into the system. If you email the Sara Alert help desk, we are only able to provide you with the information shared above.

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